By admin on 02 May 2019
English
Programmes Participant Benefits:
ISO/IEC 20000-1 as a service management system (SMS) standard.
Requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS.
Programmes Course Coverage:
• Introduction to service management and ISO/IEC 20000
• ISO/IEC 20000 series and related standards
• Structure of ISO/IEC 20000-1
• Context of the organization
• Leadership
• Planning
• Support of the SMS
• Operation of the SMS
• Performance evaluation
• Improvement
• Benefits of ISO/IEC 20000-1
Programmes Methodology:
Instructor Lead Classroom Training
Programmes Who May Attend:
Executives of IT department of NTPC only.Grade: E3-E7
Programmes Coordinators:
Programme Overview and Objective:
To enhance the quality of service delivery of Information Technology (IT), it is imperative to compare the existing processes against the international benchmarks, perform gap assessment and further improve upon the existing ones, adopt and integrate the industry best practices in the current process eco-system. ISO 20000-1 standards will show the way to maintain IT toward a service-oriented IT organization and enable reduction of the cost of IT operation, bring improvement in quality of services with increase in user satisfaction.
Programmes Category:
Programmes Venue:
SR-HQ - HYDERABAD
Programmes Residential/Non-residential:
Programmes Start Date:
Tuesday, April 30, 2019
Programmes End Date:
Tuesday, April 30, 2019
Programmes No of Days:
1
Programmes Category Email:
Training Coordinator Mobile Number:
9650996778
Scheduled/Unscheduled/Drum/Sponsored: